Last Updated: [2025-03-28]
1. Eligibility
- Return Window: Items may be returned within 30 days of delivery date.
- Conditions:
- Products must be unused, undamaged, and in original packaging with tags attached.
- For sunglasses: Protective case and lens cloth must be included.
- Customized items (e.g., engraved bracelets) are final sale.
- Products must be unused, undamaged, and in original packaging with tags attached.
2. Return Process
- Request Authorization:
- Contact [support@yimcraft.com] with order number and photos of the item.
- Contact [support@yimcraft.com] with order number and photos of the item.
- Ship Back:
- Use the prepaid return label (US/EU customers only) or self-arrange shipping.
- Address: Building 60, Unit 504, Lane 228, Sanshi Road, Haishu District, Ningbo, Zhejiang, China.
- **International Returns **: – **Return Shipping Costs**: Customers outside China must cover return postage and customs fees.
- **Cost-Saving Tip**: Contact us before returning. For items under $50, we may offer a partial refund without return.
- Use the prepaid return label (US/EU customers only) or self-arrange shipping.
3. Refunds & Exchanges
| Type | Timeframe | Method |
|---|---|---|
| Refunds | 3-5 business days | Original payment method |
| Exchanges | 7-10 business days | Free reshipment for same item |
- Non-Refundable Costs: Original shipping fees & return postage (unless defective).
4. Exceptions
- Final Sale Items: Clearance products marked “Final Sale” are non-returnable.
- Regional Laws: EU customers have 14-day legal return rights (even if used).
5. Damaged/Defective Items
- Contact us within 7 days for free replacement or full refund.
- Provide unboxing video as evidence if possible.
6. Contact
Live Chat: Mon-Fri 9AM-5PM (GMT+8)
Email: [support@yimcraft.com]