Last Updated: [2025-03-28]
1. Processing Time
- Standard Processing: Orders are processed within 1-3 business days (Monday-Friday, excluding public holidays).
- Delays: High-demand periods (e.g., Black Friday) may extend processing by 1-2 days.
2. Shipping Options & Costs
| Region | Service | Delivery Time | Cost |
|---|---|---|---|
| United States | Standard Ground Shipping | 7-15 business days | Free on orders over $100 |
| Express Shipping | 5-8 business days | $50 | |
| European Union | DHL International | 3-5 business days | $50 (Free over €100) |
| Other Countries | Contact us for rates | 7-15 business days | Calculated at checkout |
3. International Shipping
- Restricted Areas: We do NOT ship to [Iran/Syria].
- Customs & Duties :
- EU/UK: Prices include VAT. Customers may pay import duties (varies by country).
- Other Regions: Duties are the buyer’s responsibility.
- EU/UK: Prices include VAT. Customers may pay import duties (varies by country).
4. Tracking & Lost Packages
- Tracking Information: Sent via email once shipped. Check status at YunExpress
- Lost Claims: Contact us within 30 days of shipment date for investigation.
5. Returns & Exchanges
- See full Return Policy for eligibility and instructions.
Contact Us
- Email: [support@yimcraft.com]
- Live Chat: Available Mon-Fri 9AM-5PM (GMT+8)